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Author:Richard & Alan

Socializing change with stakeholders

Socialize digital change with stakeholder consultation You’ve got a good plan for the customer using really good data analytics. Or, your new digital strategy has been crafted and is ready to be implemented. Your organization agrees with the plan – the executive have approved it. Yet somehow, the operational stakeholders (the silos) are somewhere between appreciative and actively resisting. It happens in the best businesses, e.g., Shopify. The key is that they are finding it hard to get started and take action in a uniform way that will deliver the desired business...

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Un-team building — an action-change approach

We all like rope-climbing, drumming and cooking contests, even golf! But that's not what makes teams collaborate better and operate more productively. Nor is it inspirational quotations! Why? The traditional notion of team building has a sustainability issue Changing attitudes and behaviours in the moment is a cinch when folks engage in a stimulating time together — usually off-site and at a resort. Behaviour change theory PDF abounds. It’s assumed that if you get a group together, climb ropes and play games the team will overcome their perceived obstacles to fixing their inefficient behaviour. That said,...

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Interview: The Solution Focus Future Performance Review

Last week, Betternxt’s own Alan Kay sat down with a young marketer new to Solution Focus to gauge the effectiveness and benefits of the Solution Focus Future Performance Review (SFFPR) for young professionals. The unique review tool was used in a one on one session between Alan and Danielle Dewar. The following is Alan’s interview with Danielle, following their session. Danielle Dewar is a marketing and communications specialist. She has worked for large and small scale organizations in three countries. Danielle is currently working with several clients as a digital media...

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We are mediators and facilitators, not leaders

A Solution Focus coach serves more as a facilitator than a leader. This is true regardless of the session type — group or private. Why? Because people seeking coaching must initiate and lead the way to their own solutions in order for them to stick. A great example of mediation/facilitation versus leadership comes from Alcoholics Anonymous and the organization’s infamous 12 Steps to recovery. Though it may seem from the outside that people in an AA program are cured or healed by the leadership and influence of their therapists, they are...

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Apr 22 2016

The Skeleton Keys in Solution Focus

How do you arrive at a positive solution to a problem without knowing all the details? Use a Skeleton Key. Solution Focus coaches often refer to their set of ‘Skeleton Keys’. The Solution Focus term was first coined in the 1980s by Steve de Shazer,one of the founders of Solution Focus. De Shazer used the analogy to illustrate how Solution Focus coaches are able to unlock the doors that prevent people from reaching the solutions they seek without knowing the details of their problems. This is inline with the grounding theory...

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Ditch the debate — grab a seat at the kitchen table

There are many ways for a group to work toward a good solution. In Solution Focus, debate is not one of them. Instead Solution Focus coaches and practitioners look to the roundtable model. A roundtable is a place where many voices can be heard and a dialogue can evolve to lead a group in the direction that the majority wants to go. A debate is much more cut and dry: there are two sides, battling it out for victory with little to no real consideration for counter arguments to be...

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The Art of the Better Question

Solution Focus coaching springs from the idea that any person seeking clarity about their workplace issues already possesses the answers — they just need to dig a little deeper. Effective Solution Focus coaching involves the use of ‘direct’ questions to unearth the answers. These questions are often referred to as ‘better’ because they are a series of familiar questions posed in a fresh way. So just what exactly is a ‘better’ question? Let’s compare the following seemingly similar questions to examine the differences between an ordinary question and a better question: 1)...

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Letting Go: Does Your Personality Inhibit Corporate Change?

Solution Focus coaching works for almost every office personality type. This makes it an ideal coaching methodology for managers seeking to make some changes. From drama queens to wallflowers, there’s a Solution Focus ‘better question’ to help break through those defenses. Working smoothly together for a greater good is generally the ideal vision of any office, but  this doesn’t always happen easily. In a typical office you may encounter a host of different characters that don’t always see eye to eye. Clashing egos and a lack of accountability often hampers progress...

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